酒店英语培训教材44

Part 4 Other Complaints 其它投诉情景会话 1C=Cashier出纳员 G=Guest 客人G: (Gets the bill from the cashier) Five thousand

Part 4 Other Complaints 其它投诉

情景会话 1

C=Cashier出纳员 G=Guest 客人

G: (Gets the bill from the cashier) Five thousand three hundred yuan! You are kidding! The figure is far too much!

(由出纳员手上接过账单)5300元! 开玩笑! 这个数目太大了。

C: (Checks the bill ) Room charge for four and a half day, two breakfasts, three lunches and here is the charge for minibar service. Is that correct, sir?

(核对帐项)4天半的房租,两顿早餐，三顿午餐，这是享用小型酒吧内食物的费用，对不对。先生?

G: Wait a minute. Why four and a half day? I have reserved the room for four days only.

等等！为什么是4天半？我只预订了4天。

C: I’m sorry, sir. But because you check out at six o’clock, so there is an extra half day charge.

对不起，先生。由于你在下午6时退房，所以我们要多收半天房租。

G: But on one tells me there is an extra charge. Besides, I just stay a little bit longer.

但是无人告诉我要付额外房租，况且我只是多待了一会儿。

C: We’re tried to contact you, sir. But you’re not in your room.

我们曾经联系你，但你不在房内。

G: That’s unreasonable! I won’t pay the extra charge anyway.

这不合理，我无论如何也不会付这笔额外费用的。

C: Then, please wait a moment. I’ll get the manger to take care of your case.

那么请你稍等，让我长经理来处理这件事。